Quran AI Support
Get answers and contact our support team at the Appfide help centre. We read every message and reply within 2 business days in most cases.
Contact Us
Help centre: support.appfide.com
Email (support and privacy requests): quran@appfide.com
Quran AI has no login, so we cannot look you up by name or email. To help us, include your device (iPhone, iPad or Android), the app version, and — for subscription questions — the order or transaction ID from your App Store or Google Play receipt.
Frequently Asked Questions
Do I need a subscription?
Quran AI is free to download, and a Quran AI Premium subscription is required to use it, including the AI study companion. Plans are monthly, every 3 months or yearly, and the yearly plan may include a free trial for eligible new subscribers. Prices for your country are shown in the app before you subscribe.
How do I restore my subscription?
Tap Restore purchases on the subscription screen while signed in to the same Apple Account or Google account you subscribed with. Do this after reinstalling the app or on a new device.
How do I cancel a subscription?
Subscriptions are managed by your store. On iPhone and iPad: Settings → your name → Subscriptions → Quran AI. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. You keep Premium until the end of the period you have paid for. Deleting the app does not cancel a subscription.
My prayer times are different from my mosque's. Why?
Prayer times depend on the calculation method and, for Asr, the school of thought. On the prayer times screen, choose the calculation method your local mosque or authority follows, and the Asr method (Shafi'i or Hanafi). Mosques sometimes add small manual adjustments, so always follow your local mosque where they differ.
Is my location sent anywhere?
No. The app reads your location once when you ask it to, and calculates prayer times and the Qibla direction on your device. Your location is never sent to our servers or to anyone else. If you move to another city, use your location again on the prayer times screen.
The Qibla compass looks wrong. What can I do?
The compass depends on your device's sensor. Calibrate it by moving your phone in a figure-8, hold it flat, and keep away from metal and magnets. If it still looks wrong, check the direction against a known landmark or your local mosque.
I am not getting prayer reminders.
On the prayer times screen, tap the bell on each prayer you want a reminder for, and allow notifications for Quran AI in your device settings. Reminders are scheduled on your device, so open the app now and then to keep the schedule up to date. On Android, make sure battery saving is not stopping the app's alarms.
Is the Qur'anic text generated by AI?
No. The Qur'anic text comes only from the verified Tanzil Uthmani text bundled with the app. The AI companion sits alongside it, and every verse it cites is shown from that text.
An AI answer looks wrong. What should I do?
Tap Report on the answer and choose a reason. The report is saved on your device; you can also send it to us by email so we can look at it. AI answers are a study aid and can contain mistakes, so check important matters with a qualified scholar.
Can I use the app in Arabic?
Yes. Quran AI can be used in English or Arabic, with a right-to-left layout in Arabic. Change the language in the app's Settings. The AI companion answers in the language you choose.
Does Quran AI work offline?
Yes. The Qur'an, the translation, bookmarks, prayer times, Qibla, tasbih and the hifz tracker all work offline. AI answers need a connection.
Do I need an account? How do I delete my data?
There is no account or sign-in. Your bookmarks, history, hifz progress and tasbih counts are kept on your device: swipe an entry in History to delete it, and removing the app deletes the rest. We do not store your AI questions. For anything else, see the Privacy Policy or email us.
How do I get a refund?
Purchases are processed by Apple or Google, so refunds are requested from them: for the App Store, use reportaproblem.apple.com; for Google Play, use your Play order history. If something is not working, email us first — we can often put it right. See the Terms of Use for details.
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Quran AI is published by Appfide Private Limited, XXI/152 Panadans, Cochin University Post, Ernakulam – 682022, Kerala, India.