Refund & Cancellation Policy

Last updated: 10 March 2026

1. Overview

This Refund & Cancellation Policy ("Policy") applies to all purchases made through the websites, mobile applications, and digital services (collectively, the "Services") operated by Appfide Private Limited ("Appfide," "we," "us," or "our"). This Policy should be read in conjunction with our Terms & Conditions and Privacy Policy.

We strive to ensure your satisfaction with every transaction. If you are not satisfied, this Policy outlines the circumstances under which refunds, cancellations, or credits may be issued.

2. Auto-Renewing Subscriptions

2.1 How Subscriptions Work

Our mobile and web applications may offer auto-renewing subscription plans (weekly, monthly, quarterly, or annual). Unless cancelled before the end of the current billing period, subscriptions automatically renew at the then-current price.

2.2 Cancellation

  • iOS (Apple App Store): Open Settings > [Your Name] > Subscriptions, select the relevant subscription, and tap "Cancel Subscription." Cancellation must occur at least 24 hours before the end of the current billing period to avoid being charged for the next cycle.
  • Android (Google Play Store): Open Google Play > Menu > Subscriptions, select the relevant subscription, and tap "Cancel." Cancellation must occur at least 24 hours before the end of the current billing period.
  • Web: Navigate to your account settings on the applicable Appfide website, go to "Subscription" or "Billing," and select "Cancel." Alternatively, contact us at [email protected].

Upon cancellation, you will retain access to premium features until the end of the current billing period. No further charges will be applied after cancellation takes effect.

2.3 Refunds for Subscriptions

  • iOS: All subscription refund requests for purchases made through the Apple App Store must be submitted directly to Apple at reportaproblem.apple.com. Apple processes and adjudicates these requests in accordance with their own refund policies. Appfide does not have the ability to process refunds for App Store transactions.
  • Android: Refund requests for Google Play subscriptions should be submitted through Google Play's refund process within the first 48 hours of purchase. For requests beyond this window, contact us at [email protected] and we will review your case.
  • Web: You may request a refund within 7 days of the initial subscription purchase or the most recent renewal if you have not substantially used the premium features during that billing period. Refund requests should be submitted to [email protected] with your account email, transaction ID, and reason for the request.

2.4 Free Trials

If a free trial converts to a paid subscription because it was not cancelled before the trial ended, you may request a refund within 48 hours of the first charge, provided you have not used the premium features beyond the trial period. After 48 hours, standard subscription refund policies apply.

3. In-App Purchases

3.1 Consumable Purchases

Consumable in-app purchases (e.g., credits, tokens, virtual items that are depleted upon use) are non-refundable once consumed or used, except where required by applicable law.

3.2 Non-Consumable Purchases

Non-consumable in-app purchases (e.g., permanent feature unlocks, lifetime access upgrades) are generally non-refundable. However, a refund may be considered if:

  • The purchased feature is materially defective and we are unable to resolve the issue within a reasonable timeframe.
  • You were charged multiple times for the same purchase due to a technical error.
  • The purchase was made without your authorisation (unauthorised transaction).

3.3 Platform-Specific Refunds

For in-app purchases made through the Apple App Store or Google Play Store, refund requests must be submitted to the respective platform. Appfide does not have the ability to directly refund transactions processed by Apple or Google.

4. Web Service & Custom Development Projects

For custom development engagements, consulting services, or web-based service agreements, refund and cancellation terms are governed by the specific contract or statement of work executed between the parties. In the absence of a specific agreement:

  • A full refund may be issued if the project has not commenced and no work has been delivered.
  • A partial refund (proportional to undelivered milestones) may be issued if the project is in progress, less any costs already incurred for completed work, third-party licences, or infrastructure provisioned on your behalf.
  • No refund is available for fully delivered and accepted work.

5. Exceptions & Special Circumstances

Refunds may be granted outside the standard terms in the following circumstances:

  • Service Outage: If a prolonged, unscheduled outage (exceeding 72 consecutive hours) prevents you from accessing paid features, you may be eligible for a pro-rata credit or refund for the affected period.
  • Duplicate Charges: If you are charged multiple times for the same product or subscription period due to a billing error, we will promptly refund the duplicate charges.
  • Unauthorised Transactions: If you believe an unauthorised purchase was made on your account, contact us immediately. We will investigate and, if confirmed, issue a full refund and secure your account.
  • Service Discontinuation: If we permanently discontinue a Service, active subscribers will receive a pro-rata refund for the unused portion of their current billing period.

6. Refund Processing

  • Timeline: Approved refunds are processed within 5–10 business days. The time for the refund to reflect in your account depends on your payment provider or financial institution and may take an additional 5–15 business days.
  • Method: Refunds are issued to the original payment method. We do not issue refunds via cash, cheque, or alternative payment methods.
  • Currency: Refunds are processed in the original transaction currency. Exchange rate differences between the purchase and refund dates are not covered by Appfide.

7. How to Request a Refund

To submit a refund request, please provide the following information:

  1. Your registered email address or account identifier.
  2. The platform of purchase (Apple App Store, Google Play Store, or Web).
  3. Transaction or order ID.
  4. Date of purchase.
  5. A clear description of the reason for the refund request.

Send your request to [email protected]. We will acknowledge your request within 2 business days and provide a resolution within 7 business days.

8. Right to Decline Refunds

We reserve the right to decline a refund request if:

  • The request falls outside the eligible refund window.
  • The subscribed features or purchased content have been substantially used.
  • There is evidence of abuse, fraud, or manipulation of the refund process.
  • The user has a history of excessive refund requests indicating pattern abuse.

9. Governing Law

This Policy is governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, and the Information Technology Act, 2000. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ernakulam, Kerala, India.

10. Changes to This Policy

We may update this Policy from time to time. Changes will be posted with an updated "Last updated" date. Material changes will be communicated through the Services or via email. Your continued use of the Services after the effective date constitutes acceptance of the revised Policy.

11. Contact Us

For refund inquiries or billing questions, please contact us: