Pixfide Support
We read every message. Email [email protected] and we usually reply within one business day.
Contact Us
Email: [email protected]
Privacy requests: [email protected]
Pixfide has no login, so we cannot look you up by name or email. To help us find a purchase or a creation, include the Support ID shown in the app's Account tab, the date and time, your device (iPhone or Android), and — for purchase questions — the order or transaction ID from your App Store or Google Play receipt.
Frequently Asked Questions
How do I restore my purchases?
Open Pixfide, go to the Account tab and tap Restore purchases (or tap Restore on the Pro screen), while signed in to the same Apple ID or Google account you bought with. Your subscription and your credit balance come back.
I reinstalled the app or got a new phone. Where are my credits?
Pixfide has no login — your credits are tied to the store account you paid with. After reinstalling, tap Restore purchases before making anything new, and your balance is moved back to this installation. If you have already started using credits on the new installation first, contact us and we will sort it out.
Do credits expire?
Credits from credit packs (50, 150 or 500) never expire. Pixfide Pro adds 100 credits a month on Pro Monthly, or 1,200 a year on Pro Yearly. Unused Pro credits roll over, up to three times your plan's allowance (300 or 3,600); at that limit a renewal adds no more until you use some. If your subscription ends, unused Pro credits expire, but credits from packs stay. With Pro, your plan's credits are used first. New accounts do not come with free credits.
What is economy mode, and how long does it take?
On engines that support it, economy mode renders your photo on a slower, lower-cost path and charges fewer credits. Most economy creations finish well within a few hours, but it can take up to 24 hours. You can close the app — we notify you when it is ready and it waits in your creations. If an economy creation is not delivered in time, the credits are refunded automatically.
A creation failed or never arrived. Did I lose my credits?
No. If a creation fails, its credits are returned to your balance automatically — check the credit history in the app. If you lose connection while a creation is rendering, it is kept for you and appears when you reopen the app. If something still looks wrong, email us with the date and time and we will look it up.
Where do my photos go?
The photo you choose is uploaded privately and processed by third-party AI image-processing providers, only to create your image. Your uploaded photo is deleted as soon as processing ends — whether it succeeds or fails — and the processed image as soon as it is downloaded to your device. Undownloaded processed images are deleted 30 days after they are created, so download yours before then. Your creations live on your device. Full details are in the Privacy Policy.
How do I report an image?
Tap the flag icon on the image, pick a reason and send. We review every report. See the Privacy Policy for what a report stores.
How do I turn analytics or crash reports on or off?
Go to Account › Privacy in the app, where you can switch analytics and crash reports on or off separately, at any time. Where the law requires your consent, both stay off until you agree. Pixfide shows no ads and never uses your advertising identifier. See the Privacy Policy.
Do I need to give access to my whole photo library?
No. Pixfide only reads the photos you pick. Saving a creation to your photo library is optional — if you decline, it stays inside the app.
How do I cancel Pixfide Pro?
Subscriptions are managed by your store. On iPhone: Settings → your name → Subscriptions → Pixfide. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Deleting the app does not cancel a subscription.
How do I delete my account?
In the app, go to Account tab → Delete account. This permanently removes your account, credit balance and history, and any images we still hold for you, from our servers, and clears the creations saved in the app. It cannot be undone — unused credits are lost. Cancel any active subscription in your store account separately.
How do I get a refund?
Purchases are processed by Apple or Google, so refunds are requested from them: for the App Store, use reportaproblem.apple.com; for Google Play, use your Play order history. If a purchase is refunded, the credits it gave you are taken back. If something went wrong with a creation, email us first — we can often put it right. See the Terms of Use for details.
Legal
Privacy Policy · Terms of Use
Pixfide is published by Appfide Private Limited, XXI/152 Panadans, Cochin University Post, Ernakulam – 682022, Kerala, India.