Introduction

Appfide Private Limited believes in customer satisfaction. However, given the digital nature of our products and services, we handle refund requests on a case-by-case basis. This policy outlines the situations in which refunds might be granted.

Platform-Specific Refund Policies

iOS App Store Purchases

For purchases made through the Apple App Store:

• All refund requests for iOS app purchases and in-app purchases must be submitted through Apple.
• To request a refund, visit reportaproblem.apple.com or your device's Settings > App Store > Your Account > Purchase History.
• Refund eligibility and processing are determined solely by Apple according to their policies.
• Apple may notify us of the refund, but we have no control over the refund process or decision.

Google Play Store Purchases

For purchases made through the Google Play Store:

• Initial refund requests should be made through Google Play Store within 48 hours of purchase for automatic refunds.
• For requests after 48 hours, please contact us with your Google Play Order ID and purchase details.
• We will review your request and process eligible refunds within 5-7 business days.
• Refunds will be credited back to the original payment method used for the purchase.

Web App Purchases

For purchases made through our web platform:

• Refund requests must be submitted within 30 days of purchase.
• Please provide your purchase receipt ID and reason for the refund request.
• Valid reasons for refund include but are not limited to:
  • Technical issues preventing access to the purchased content
  • Service unavailability
  • Billing errors
• Approved refunds will be processed within 5-7 business days.

Refund Eligibility

Refunds may not be available for:

• Consumable virtual items that have been used
• Subscription services after the refund window has expired
• Cases where our terms of service have been violated
• Accounts that show patterns of abuse or fraudulent refund requests

Subscription Cancellations

For subscription-based services:

• You can cancel your subscription at any time through your account settings or the respective app store.
• Cancellation will take effect at the end of the current billing period.
• No partial refunds will be provided for unused subscription periods unless required by law.

How to Request a Refund

To request a refund for Google Play Store or Web purchases, please provide:

• Your full name and email address associated with the purchase
• Purchase receipt ID or transaction number
• Date of purchase
• Reason for refund request
• Any relevant screenshots or documentation

Contact for Refund Support

For refund-related inquiries:

Email: [email protected]

Response Time: Within 48 hours

Contact Us

If you have any questions about this refund policy or our practices, please contact us at:

Email: [email protected]

Address: Appfide Private Limited, XXI/152, Panadans, Cochin University Post, Ernakulam, Kochi University, Ernakulam-682022, Kerala.

Last Updated

This Refund Policy was last updated on December 14, 2024.